Delivery time
Each product page indicates the approximate lead time for the product in question. In case we have the products in stock, we need 3 – 7 working days to complete your order. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible.
Shipping and transport costs
While proceeding the checkout for your order you will get two options for the shipping. You can choose to pick up the order at our warehouse in Lopikerkapel, The Netherlands, or we will ship your order with a courier service.
No extra costs will be charged in case you would like to pick up your order at our warehouse in Lopikerkapel, The Netherlands. In case we have to arrange the shipment with a courier, transport costs may be charged depending on the total order amount and the delivery address / country. Transport is free within the European Union if the order amount is above €1.000,-.
In case the order amount is less than €1.000 we will charge transport costs. These costs will be mentioned while proceeding with checkout.
Once your order is finished and shipped, you will receive an e-mail including the tracking number. In case you chose the pick-up option, you will receive an e-mail with the confirmation that your order is ready to be collected at our warehouse.
Returns
You may return your order to us at any time up to the end of the 14 days from the date you received the ordered goods.
You are responsible for the arranging and freight costs of the return. Goods may only be returned in their original packaging and we kindly ask you to pack the goods properly with care and attention. In case you return the complete order, we will refund the complete order amount, including the transport costs.
In case you return a part of the order, we will refund the amount for the returned items, but not the transport costs. If a return is not requested within 14 days, you can no longer return the goods to us and get a refund.
We will process the refund as soon as possible. You will receive the money back within 14 days upon our receipt of your returned items.
Faulty item(s)
Faulty items should be reported within 2 days after delivery. If you wish to return an item because you think it is faulty you must inform us in writing by sending an email to info@marie-martin.com. The email must contain your order number and a description of the product fault supported by photos. We will then assess the issue and deal with it as necessary.
Incorrect item(s)
If you receive any incorrect item(s) please notify us immediately by sending an email to info@marie-martin.com. The email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. We will then further the issue and deal with it as necessary.